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Recommended Customer Service Speakers

The Speaker Exchange Agency

When I’m asked about customer service speakers, I refer people to Brittanny Kreutzer and Julie Homsey at The Speaker Exchange Agency (Tel: 888-316-4800).
Both Brittanny and Julie are experienced speaking industry professionals, fun to work with and reliable. Here are their contact details and three of the customer experience speakers they recommend…

Kelly McDonald

Kelly McDonald wrote the book –literally – on how to provide exceptional customer experiences for ALL your customers. She’s the author of “Crafting the Customer Experience for People Not Like You”, which was ranked #5 on the list of Bestselling Business Books for 2013.

Kelly’s high energy, fun and funny speaking style combine content and humor to engage and inspire audiences of all levels. She was ranked as one of the “10 Most Booked Corporate & Association Speakers in 2014”. The only thing she loves more than speaking at conferences and companies is chocolate. So if you have a need for a great customer service speaker and you also have a candy bar, you’ll want to talk to Kelly.

Chip Bell

Customer Service Speaker - Chip Bell
What would your customers’ experiences be like if Cirque Du Soleil was in charge of designing them? Your customers live in today’s highly stimulating world and look at your customer service—whether face-to-face, ear-to-ear or click-to-click–through the lens of the very best they experience—Zappos, Nordstrom, Disney…you name it!

Chip Bell has been dazzling audiences around the world with his new “innovative service” keynote. Global Guru just ranked him the #1 keynote speaker on customer service in the world. The author of four national best-selling books on innovative service, Chip has worked with the crème de la crème of service innovation—like Ritz-Carlton Hotel Company, Harley-Davidson, Universal Orlando, Southwest Airlines, Cadillac and USAA. He will take your audience’s breath away and leave them with a head-full of next-day action items for creating value-unique customer experiences guaranteed to foster growth and profits.

Dr. Joseph Michelli

Do you want to have a highly empowered workforce with a vibrant customer-focused culture? Are you producing relevant and unique experiences throughout the journey your customers take with your brand? Most importantly are your customers emotionally engaged, loyal and advocating your business to their friends and associates?

Dr. Joseph Michelli, New York Times #1 bestselling author of books about companies like Starbucks, The Ritz-Carlton Hotel Company, and UCLA Health System, is actively involved as a customer experience consultant helping businesses like yours drive results for all stakeholders.Joseph translates his real-world experience, access to world class experience providers, and his thought leadership into customized, content-rich, inspiring keynotes and workshops. He is committed to helping shift perspective, ignite action, and move the collective effort of the audience in the direction of measurable business objectives and sustainable success.

Hiring A Customer Service Speaker

It is a well known fact that customer service is the backbone of every company that deals with the public. Customers propel a company forward, and poor customer service can impact a company’s reputation and ultimately their profitability. As with motivational speakers, customer service speakers are designed to motivate and encourage those in your company that deal with your customers on a day to day basis. In addition, they also cover topics from conflict resolution to efficiency and can greatly impact the effectiveness of your customer service representatives on the phone, through email and even in person.

As a business, customer service is essential to success. You probably hire customer service representatives that have significant experience in dealing with customers in difficult situations, and chances are you monitor their results consistently. Lots of training may be provided in order to ensure that your customer service representatives are effectively managing complaints and elevating issues that need supervision. Hiring a customer service speaker can greatly enhance the effectiveness of your representatives and provide a valuable service to your customers and therefore to your business.

If your customer service associates have been steady and reliable members of your business, you have probably been given a chance to work with them and get to know them. Customer service managers have a feel for their staff. Before hiring a customer service speaker, talk to those in the field that work with your customer service staff. Do they think that hiring a customer service speaker would be beneficial? Do they think that the staff would be open and receptive to learning techniques that may help them deal with customers more efficiently? If the answer is yes, then chances are hiring a specialized speaker can propel your business forward and improve the existing relationship that you have with your customers.

Customer service is a constantly evolving field, and even the most experienced professionals can always learn more. Customer service involves so much more than taking one class and knowing the answers to every question that may be posed through consumer contact. A customer service speaker is typically a highly trained, experienced professional who has come into contact with a variety of different issues that can arise in the field and can give your representatives a lot of valuable insight that may not have come up otherwise. The more prepared your customer service team is to deal with the unexpected and unpredictable, the higher their chance of success.

Because customer service is such a vital part of any business’ success, hiring a customer service speaker can improve the effectiveness, reliability and success of your company’s staff. A staff trained to handle difficult situations while remaining calm and collected is much more likely to be capable of dealing with customer complaints, concerns or questions. Customer satisfaction and repeat business is a vital part of a business’ continued success in the market. Supporting your customer service staff and giving them the tools necessary to complete their jobs efficiently can promote your business in ways that no amount of advertising ever could. By providing a customer service speaker at your next business meeting, these tools can be readily available to the staff that keeps the backbone of your business healthy and intact.

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