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If you don’t understand and implement this essential step, no amount of counting-to-ten will help you handle your overly emotional states.

I’m immensely proud to say that Krys (my superstar wife) was emotional intelligence in motion this week. Her management of an infuriating situation provides an excellent example of this crucial element in action.

Monday
Our Internet service crashed… More on Emotional Intelligence - A Crucial Element

Eight years ago, I received a phone call from a chap called Shep Hyken. He explained that he had heard (through a mutual friend) that I was starting to speak professionally and offered to help with my marketing efforts…his insights were (and still are) invaluable. More on Book Recommendation: The Cult Of The Customer

Hi Guys,

A quick note to let you know that I’ll be posting the first of a series of articles on how to improve your decision-making later today.

Once you’ve read the article, return to this post and let me know what you think. (I’ll put a link to the “comments box” at the bottom of all the articles)…

Catch you later,

Steve

I got an email from a student called Lori which raised an important issue about the Perspective Power approach to managing your emotions. With Lori’s permission, here it is…

Lori’s Email…

Dr. Bedwell.  Greetings from rainy…oh now sunny….now rainy….now sunny…Seattle!

So you would be sooooo proud of me!  I ran into a gal I had met a couple times at my friend’s house.  Since I didn’t really know anyone I thought I’d start with her as I “worked the room”.  I greeted her and blah blah was TOTALLY shot down!  She was not at all interested in talking to me, not at all interested in attempting to be polite NOTHING!

So my first response was like… More on Emotional Intelligence: Managing Your Emotions In “Real-Life”

Your perspective on any situation can only be mistaken in one of two ways…You miss stuff and you make stuff up…

Yin And Yang

As I began researching these two fundamental misperceptions—the yin and yang of perceptual errors—I noticed that, in general, the stuff you miss cripples your thinking. Conversely, the stuff you make up fuels toxic emotions… More on The Two Questions